Company: Homery
Job Type: Full-time
Compensation: To be discussed during the interview
Location: Brooklyn, NY 11214 (In-person)
Job Description
Homery is seeking a reliable, organized, and detail-oriented Customer Service Representative to support daily office operations, process orders, maintain customer records, and coordinate service requests. The ideal candidate has strong communication skills, pays close attention to detail, and can manage multiple tasks efficiently in a fast-paced environment.
Responsibilities:
Answer customer inquiries via phone and email regarding orders, deliveries, warranties, and service requests.
Enter and update customer information, orders, and service records accurately in company systems.
Process orders, returns, exchanges, and warranty claims.
Schedule service appointments, coordinate deliveries, and follow up on pending requests.
Communicate with internal departments to ensure timely order processing and issue resolution.
Maintain organized records, documents, and reports.
Assist with daily office operations and other tasks as needed.
Qualifications:
Minimum 2 years of customer service or related experience required.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office, Google Workspace, or similar tools.
Familiarity with CRM or order management systems; Shopify experience is a plus.
Ability to multitask, prioritize responsibilities, and work independently.
Benefits:
401(k) matching
Dental insurance
Health insurance
Requirements:
Ability to commute to Brooklyn, NY 11214 (required).
Work location: In person.
Principals only. Recruiters, please don't contact this job poster.