We are a Heating, Ventilation & Air Conditioning company in business for over 30 years!
Qualifications:
• 1+ Years of E-commerce/Online Sales experience
• Ebay/Amazon Selling Experience required
• Experience with Excel
• Have a strong foundation of skills and knowledge in customer service
• Excellent communication skills
• Preferred computer skills (i.e Microsoft Office Suite Skills, Photoshop, Inventory Management)
• Able to function independently in a fast-paced environment, as well as part of a team
• Bilingual in English and Spanish is preferred
• Must work In-Office
Responsibilities:
• Work alongside the eCommerce Manager to provide customers with the best possible experience by assisting with the implementation of loyalty programs and monitoring customer concerns
• Proactively interact and maintain relationships with customers and/or prospective customers across social media platforms, including Facebook groups
• Manage incoming calls, emails, and messages on digital and social media accounts
• Guide customers throughout the online shopping process
• Identify and assess customers' needs to achieve satisfaction
• Handle customer complaints and claims, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents; analyze customer's behavior and complaints
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines, and policies to engage and retain customers
• Perform other duties as assigned
Principals only. Recruiters, please don't contact this job poster.