Office Location: Edogawabashi (One stop from Iidabashi Station)
Work Locations: Tokyo
Compensation:
Employee: ¥196,160 per month
Or Outsourced Contractor Arrangement (Negotiable)
Employment Type: Full-Time Employee, Contract, Outsourcing, Freelance
Pacific Business KK / Modern Living Tokyo is seeking a bilingual Property Maintenance & Operations Staff member to join our growing team.
This is a hands-on position that combines property maintenance, tenant and guest support, administrative work, and operational coordination. The ideal candidate enjoys solving problems, working independently, communicating with residents and contractors, and performing maintenance work when necessary.
You will be responsible for both office-based coordination and field-based maintenance tasks.
KEY RESPONSIBILITIES
Maintenance & Property Operations
Respond to incoming maintenance requests from residents and guests
Troubleshoot maintenance issues and provide solutions
Visit properties and perform basic repairs and maintenance work
Coordinate outside contractors when specialized repairs are required
Inspect rooms, apartments, common areas, and building facilities
Purchase and source maintenance materials, parts, tools, and supplies
Assist with property setup, furniture assembly, and equipment installation
Administrative & Customer Support
Reply to maintenance inquiries by email, messaging apps, and calls
Manage maintenance tickets and follow-up communications
Coordinate schedules with residents, guests, staff, and contractors
Monitor online reviews and guest feedback
Assist in resolving resident and guest issues professionally
Create reports, maintain records, and update operational systems
Perform data entry, filing, document scanning, and general office work
REQUIREMENTS or Desired Skills
Read/Write and Speak Basic Business Japanese
Business-level English (written and spoken)
Valid driver's license preferred but not required
Basic building maintenance, repair, handyman, construction, or facilities experience preferred
Basic computer skills and the ability to learn web-based systems
Experience using Google Workspace, spreadsheets, email, and online tools
Highly organized and responsible
Able to work independently with minimal supervision
Strong problem-solving skills
Professional and friendly communication skills
Sponteneous
WE OFFER
Stable and growing company environment
Flexible and performance-oriented workplace
Opportunity to learn property management, maintenance, hospitality, and operations
Small international team environment
Potential performance bonuses and advancement opportunities
Training provided for the right candidate
ABOUT US
Pacific Business KK is a Tokyo-based property management, hospitality, and technology company. We manage residential properties, furnished apartments, short-term accommodations, and related operations throughout Tokyo.
HOW TO APPLY
Please send:
Resume / CV
Brief cover letter
Availability to start
Qualified candidates will be contacted for an interview.