Bilingual Office Administrator | Customer Service | Community Outreach
Professional Summary
Bilingual (Spanish/English) Office Administrator with 10+ years of experience in office administration, customer service, nonprofit operations, and healthcare support. Proven ability to manage office operations, assist clients with government programs, coordinate volunteers, and ensure regulatory compliance. Strong communication, public relations, and community outreach skills.
Professional Experience
Manager
Health Insurance Agency – Kissimmee, FL
- Managed daily office operations, scheduling, and administrative support - Coordinated community events and secured permits to generate new clients - Assisted clients with Medicaid and SNAP applications - Trained licensed insurance agents on ACCESS system procedures - Prepared and submitted Beneficial Ownership Information (BOI) filings
Administrator
Non-Profit Organization – Kissimmee, FL
- Led community outreach initiatives, press releases, and sponsorship campaigns - Built partnerships with schools, businesses, and government agencies - Trained and supervised volunteers to maintain USDA/TEFAP compliance - Served as media spokesperson during hurricane relief and COVID-19 response
Public Relations / Quality Assurance Specialist
Home Health Care Agency – Orlando, FL
• Developed social media content and recruitment materials to support outreach and staffing initiatives
• Improved AHCA Annual Review outcomes through enhanced documentation, compliance tracking, and process updates
• Established a food pantry program in partnership with Second Harvest Food Bank of Central Florida, providing food assistance to qualified individuals with disabilities and low-income families
Sales & Customer Service Associate
Drug Store – Arecibo, PR
- Delivered customer service and sales support in a pharmacy setting - Managed cash handling, inventory control, and billing support
Education
Associate of Arts (A.A.)
Valencia College – Kissimmee, FL
Core Skills (ATS Keywords)
Office Administration • Customer Service • Medicaid & SNAP Assistance • Government Compliance • Community Outreach • Volunteer Coordination • Public Relations • Event Coordination • Social Media Support • Microsoft Office • Bilingual Spanish/English