Housekeeping Manager

Summary

There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living.

As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning. Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways.

Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special.

Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you.

The Opportunity

The Housekeeping Manager oversees all aspects of residential housekeeping operations, including private residence cleaning, laundry, supply inventory, scheduling, training, discipline, and inspection of residence properties, including off-season cleaning projects. The Manager is responsible for hiring, training, coaching, and supervising Housekeeping Associates and creating weekly schedules, all while maintaining a positive and friendly attitude with member owners and Associates. This role serves as the primary liaison between member owners and the housekeeping team.

Essential Duties & Responsibilities

Department Operations

• Communicate additions or changes to assignment sheets as they arise throughout the shift.
• Inspect homes cleaned by assigned housekeepers using the designated checklist; contact housekeepers directly and relay any deficiencies to be corrected.
• Update home status after approving cleanliness and condition in accordance with departmental standards.

Supervision of Department Staff

• Identify staffing needs, obtain approval for additional positions, and work with Human Resources to source and hire candidates.
• Interview, screen, and complete reference checks for candidates, seeking approval to hire.
• Conduct weekly, monthly, and quarterly performance reviews.
• Address performance issues as they arise.

Quality Control

• Report maintenance repairs and submit to management; contact Engineering directly for urgent repairs.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Perform other tasks as assigned by management.

Competencies

• Problem solver.
• Organized with strong attention to detail.
• Driven, independent, and self-motivated.
• Team builder.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum of 2 years of experience in a supervisor or lead housekeeping position.
• An additional 3 years of general housekeeping experience.
• Knowledge of proper cleaning techniques, requirements, and use of equipment.
• Knowledge of proper chemical handling.
• Ability to input and access information in the property management system and other computer systems.
• Fluency in English, both verbal and written.
• Ability to work a flexible schedule, including mornings, nights, holidays, and weekends when needed.
• Valid driver's license and clean driving record required (parking tickets are acceptable).
• Ability to pass a criminal background screen.
• Ability to maintain confidentiality of member owner and guest information.

Supervisory Responsibilities

• Supervises Housekeeping Associates, including hiring, training, coaching, scheduling, performance reviews, and disciplinary action when necessary.

Benefits of Employment

• Competitive salary
• Annual discretionary bonus
• Heath, dental, vision insurance
• Matching 401(k) with match and no vesting schedule
• Short- & Long-Term Disability and Life Insurance paid for by the company
• Matching 401(k) with match and no vesting schedule
• Complimentary meal per shift
• Tuition reimbursement
• Wellness program
• End-of-season discounts on our retail store items
• Employee housing options available

Working Conditions

This position is approximately 70% in the field and 30% in the office. Work hours will vary depending on location. Conditions in the field are typical of those found at a private residential club, including frequently going indoors and outdoors, exposure to weather, and working on uneven and sometimes slippery surfaces. When in the office, the work environment is characterized as a typical office setting, with moderate temperatures and noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Interact with others, requiring the employee to verbally communicate as well as hear and understand spoken information.
• Operate vehicles, cleaning equipment, computers, telephones, and other office equipment.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• This is a physically demanding job requiring the ability to lift up to 50 pounds on a regular basis, stand, walk, reach with hands and arms, stoop, kneel, crouch, and perform repetitive tasks.

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Team members need to request reasonable accommodation from their manager and/or human resources.