We are seeking a motivated, customer‑focused professional to join our team. If you enjoy design, problem‑solving, and working directly with homeowners and contractors, this position offers a rewarding mix of creativity and technical skill. This role is vital in ensuring the smooth operation of daily office functions, showroom customer service, supporting administrative tasks, and providing exceptional customer service. The ideal candidate will bring enthusiasm, efficiency, and a proactive attitude to help create a productive and welcoming environment. This position offers an exciting opportunity to develop your office management skills while contributing to a collaborative team.
Responsibilities:
Greet customers, understand project goals, and guide them through material and design selections.
Educate customers on quartz, porcelain, and natural stone; assist with color, edge, and layout choices.
Directing phone calls with professionalism and courtesy
Perform data entry tasks accurately using productivity software such as Microsoft Office, spreadsheets, and word processing tools
Maintain organized records by proofreading documents, updating spreadsheets, and managing filing systems
Assist with calendar management and scheduling appointments for staff or clients
Support office management activities by handling clerical duties like photocopying, scanning, and organizing office supplies
Provide excellent customer support by responding promptly to inquiries via phone or email and ensuring client communication is clear and professional
Skills:
Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
Excellent verbal and written communication skills, including phone etiquette and client communication expertise
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with experience using productivity software and spreadsheets for data entry and analysis
Bilingual abilities are a plus to effectively serve diverse clients and team members
Demonstrated clerical experience with strong attention to detail for proofreading, document formatting, and data accuracy
Familiarity with QuickBooks accounting software is advantageous for handling basic financial records
Proven ability to manage time effectively, multitask seamlessly, and maintain high levels of productivity throughout the workday
Must be extremely detail oriented
Ability to quickly learn In House Industry Software utilized daily
Qualifications:
Experience with and knowledge of quartz/porcelain and natural stone customer service (construction or countertop industry preferred).
Strong math and measurement accuracy.
Ability to read drawings and visualize layouts.
Excellent communication and customer‑service skills.
Organized, detail‑oriented, and able to manage multiple active projects.
Professional, friendly, and confident working with homeowners and contractors.
What We Offer:
Competitive pay with performance‑based opportunities
A modern, well‑organized showroom environment
Supportive team culture
Opportunities for growth within the company
A role that blends creativity, customer interaction, and technical expertise
Health, dental, and vision insurance
Paid time off (PTO)
Paid holidays
Retirement plan (401(k))
Principals only. Recruiters, please don't contact this job poster.