Experienced Customer Service Representative / Billing Specialist — Logistics
Belleville, NJ
Pay: $25 per hour
Schedule: Monday - Friday 8:30AM - 5:30PM
Seeking an experienced Customer Service Representative / Billing Specialist to support our transportation and warehouse operations. We’re looking for someone who understands logistics, communicates professionally, and can manage customer requests and freight billing with accuracy and attention to detail.
No college degree required. Relevant work experience is required.
Responsibilities:
Serve as a primary contact for customers regarding shipments, deliveries, scheduling, and billing.
Coordinate pickup and delivery requests with dispatch, drivers, and warehouse staff.
Track shipments, provide status updates, and help resolve service issues.
Prepare and review freight invoices using customer rates, shipment details, and supporting documents.
Verify shipment weights, freight classifications, and applicable additional charges.
Review bills of lading, proof of delivery, and other shipment paperwork for accuracy.
Research billing discrepancies and respond to customer invoice questions.
Maintain accurate records and follow through on outstanding requests.
Required Qualifications:
- Previous customer service and/or billing experience in logistics, transportation, freight, warehousing, or supply chain operations.
- Familiarity with shipping documents and freight billing procedures.
- Strong attention to detail and comfort working with rates, weights, and numbers.
- Professional phone and email communication skills.
- Ability to prioritize tasks and meet deadlines in a busy office.
- Proficiency with Microsoft Excel, Outlook, and general computer systems.
- Dependability, organization, and a proactive approach to solving problems.