Operations and quality control professional with 6+ years in federal law enforcement, nuclear security, and fleet services. Available full-time, immediately.
What I bring:
Quality control: I audited dispatch calls daily for pricing accuracy, documentation, and SOP compliance. I traced errors to the root cause, coached dispatchers, and built daily, weekly, and monthly reports for leadership.
Dispatch: I worked in a federal command center handling real-time dispatch, radio, GPS monitoring, and multi-system coordination.
Scheduling and records: I managed shift scheduling, attendance, and asset allocation for large teams, with high-volume record keeping and compliance documentation.
Tech: Excel, Word, Outlook, multi-line phones, and dispatch software (TOPs, Swoop). Liaison for fleet company and AI agent building company and worked on building and enhancing the AI agent.
Reliable transportation, and a quick learner. Looking for dispatch, QC, operations, or office roles in the Maryland area.