ABOUT THE ROLE
We're seeking a detail-oriented and energetic Café Manager to oversee daily operations at our breakfast and lunch specialty coffee shop. This is a full-time, hourly position for someone who thrives in a hands-on environment and can manage both people and operations with professionalism and consistency.
PRIMARY RESPONSIBILITIES
• Staff Scheduling: Create and manage weekly staff schedules, ensure adequate coverage, handle schedule changes with advance notice, and maintain scheduling documentation
• Social Media Management: Post to social media platforms a minimum of three times per week, maintaining consistent brand voice and engagement
• Cleaning & Operations Management: Supervise all cleaning operations, create and maintain time-in/time-out cleaning charts with staff initials, and keep detailed logbooks documenting completed tasks and responsible parties
• Equipment Maintenance: Inspect and maintain all café equipment, report issues immediately, and coordinate repairs
• Barista Duties: Perform hands-on barista work during shifts as scheduled
• Customer Service: Provide polite, courteous, and professional service to all customers at all times
• Staff Training: Train and develop café staff on procedures, customer service standards, and equipment use
• Ordering & Inventory: Manage stock orders, track inventory levels, identify shortages, and control supply costs
• Cash Handling: Count and reconcile the register at the end of each shift, ensuring accuracy
• Opening & Closing: Execute opening and closing procedures, secure the premises, and prepare equipment for service
• Customer Issue Resolution: Handle complaints professionally and escalate serious concerns to ownership
• Health & Safety Compliance: Maintain food safety standards, proper storage practices, and temperature monitoring
• Coverage Planning: Arrange backup coverage when staff call out sick to maintain adequate staffing
WHAT WE'RE LOOKING FOR
• Reliability and punctuality—you show up on time, every time
• Detail-oriented with strong organizational skills
• Experience with staff scheduling and team leadership
• Barista experience or genuine willingness to develop beverage skills
• Comfort with social media posting and basic digital tools
• Excellent customer service skills and professional demeanor
• Ability to manage multiple responsibilities simultaneously
• Strong communication and problem-solving abilities
POSITION DETAILS
Position Type: Full-Time, Hourly
Location: Midtown Baltimore, MD
Schedule: Breakfast and Lunch hours
Employment: At-Will
Compensation is based on experience.
ABOUT US
We are an independent specialty coffee shop committed to quality, consistency, and excellent customer service. We're looking for someone who takes pride in their work and can help us maintain high operational standards.
TO APPLY
Please send your resume and a brief note about your café management experience and availability.
Principals only. Recruiters, please don't contact this job poster.