Operations Supervisor - Ramp & Transportation

About us

Position Overview

• Work location: SkyChefs located near Austin-Bergstrom International Airport
• Work type: Onsite
• Work schedule: Tuesday-Saturday with Sunday and Monday off. Typical hours are 9am-5:30pm
  • We operate 24/7, 365 days a year. Schedule flexibility is required, including the ability to start earlier, stay later, or adjust hours based on business needs.

What You'll Do

Operations & Supervision

• Lead day-to-day ramp operations, including management of airline catering drivers, dispatch functions, and route coordination, ensuring the safe, efficient, and on-time transport of catering equipment and supplies to and from the facility to the aircraft
• Manages ramp personnel, including scheduling, training, and performance management.
• Verify drivers follow all SOPs, safety standards, and operational procedures
• Monitor and drive on-time performance to ensure service level expectations are consistently achieved
• Maintain and ensure proper driver scheduling, staffing coverage, and shift compliance
• Oversee operational workflows to ensure all areas are organized, staffed, and directed effectively to meet production and delivery timelines
• Ensure timely and accurate catering and delivery of all flights according to operational standards and customer requirements
• Lead daily team huddles to communicate operational goals, priorities, updates, and performance expectations
• Monitor employee breaks and lunches to ensure compliance with labor standards and operational coverage
• Address operational issues proactively, including gate changes, missing items, service recovery, and customer callbacks
• Ensure digital operational tools and innovations are fully utilized, including GroundStar, FTT, SFS, and related systems
• Document processes, identify operational gaps, and implement corrective actions to improve efficiency and execution

Compliance, Safety & Security

• Maintain knowledge of airline, ramp, and transportation safety and security procedures
• Perform Ramp Safety Observations (RSOs) and reinforce safe work practices across operations
• Ensure strict adherence to FDA, USDA, OSHA, EPA, DOT, HACCP, and company policies and procedures
• Promote and maintain a strong safety culture through coaching, audits, engagement, and accountability
• Conduct regular compliance and safety audits and follow up on corrective actions as needed
• Ability to obtain and maintain a SIDA badge, including successful completion of a 10-year federal background check and fingerprinting requirements

Leadership & Team Development

• Lead, coach, and develop employees in alignment with company values, policies, and performance expectations
• Foster a positive, inclusive, and high-performing work environment focused on accountability and continuous improvement
• Provide ongoing performance feedback, guidance, and support for employee development and engagement
• Model strong leadership behaviors and reinforce operational excellence within the team

Customer Service & Performance Management

• Deliver a customer service-focused experience by responding effectively to operational challenges and client needs
• Build strong internal and external relationships to support service excellence
• Monitor KPIs including productivity, attendance, quality, labor costs, and operational efficiency
• Identify performance gaps and implement solutions to improve operational results
• Support company initiatives including Quality Programs, HACCP, Lean Manufacturing, and Safety Programs
• Drive continuous improvement efforts to enhance productivity, reduce waste, and improve overall operational performance

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience preferred
• 2+ years of supervisory or leadership experience in a production, manufacturing, or operations environment.
• Strong operational leadership and supervisory experience in a fast-paced environment
• Knowledge of airline catering, transportation, dispatch, or logistics operations preferred
• Excellent communication, problem-solving, and organizational skills
• Strong attention to detail with the ability to multitask and prioritize effectively
• Customer service oriented with a proactive approach to issue resolution
• Experience utilizing operational technology systems and reporting tools
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed
• Ability to obtain and maintain airport security clearance/SIDA badge