The Operations Manager is a field-based leadership role responsible for the performance, culture, and execution of janitorial and facilities services contracts within a designated region. Key measures of success include driving operational excellence, building high-performing teams, and exceeding client expectations. This role embodies the company's values of LDRSHIP: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Play to Win.
**Core Responsibilities**
- Contract Management: Ensure quality, execution, and financial performance across client sites with clear communication to all stakeholders.
- Team Culture: Foster professionalism and dedication within the team while discouraging gossip and counterproductive behavior.
- Values Accountability: Model and enforce LDRSHIP values in daily operations and performance reviews.
- Problem Solving: Address issues promptly and implement processes to prevent recurrence. Communicate solutions effectively to Management.
- Staff Management: Recruit, hire, train, and manage staff performance. Conduct regular coaching and semi-annual performance reviews anchored to company values.
- Process Improvement: Conduct monthly quality control inspections and ensure compliance with contract requirements. Track performance metrics and identify areas for improvement.
- Training Delivery: Execute corporate training programs effectively, including safety and new hire orientations.
- New Contract Support: Assist in the setup, staffing, and training for new contracts.
- Travel: Regularly visit customer locations, with overnight travel as needed.
Knowledge and Skill Requirements
• Minimum of five (5) years of industry experience or relevant leadership experience.
• Bachelor's degree or equivalent experience.
• Proven, documented track record of the responsibilities described in this role.
• Exceptional client focus and superior presentation skills; ability to present to and influence customers and internal management.
• Excellent leadership skills that foster teamwork and build cross-functional relationships.
• Ability to solve complex problems to ensure client satisfaction.
• Excellent written and verbal communication skills.
• Experience creating and managing complex budgets; ability to manage and track invoices for additional services.
• Ability to self-manage daily activities and ensure safety standards are maintained.
• Flexibility with work hours and schedule.
• Technical knowledge of all aspects of janitorial service delivery preferred.
• Proficiency in Microsoft Office, including Word and Excel.
• Excellent project and program management skills.
• Strong negotiation, conflict management, time management, and follow-up skills.
• Valid driver's license with a clean driving record; ability to pass a background check.
If you believe you qualify for this position, please submit your resume along with a brief paragraph explaining why you would be an excellent fit.
We look forward to hearing from you!
Thanks!
Del Sol Solutions
Principals only. Recruiters, please don't contact this job poster.