We are seeking a dependable, detail-oriented Night Auditor to provide excellent overnight guest service, maintain accurate financial records, set up breakfast, and complete assigned cleaning duties. **Experience with Opera is strongly preferred, especially Opera Cloud.**
**Qualifications**
- Previous hotel front desk, night audit, hospitality, or customer service experience preferred.
- Experience using Opera property management software strongly preferred; Opera Cloud experience is especially desirable.
- Basic accounting and math skills, with strong attention to detail.
- Excellent verbal and written communication skills and professional phone etiquette.
- Ability to handle guest concerns calmly, professionally, and effectively.
- Strong computer skills and the ability to learn hotel systems and procedures.
- Ability to work independently, prioritize responsibilities, and complete tasks accurately.
- Familiarity with night audit procedures, payment processing, and billing reconciliation preferred.
- Ability to complete breakfast setup and assigned cleaning duties while maintaining front desk coverage.
- Bilingual English/Spanish skills or proficiency in additional languages are a plus.
**Responsibilities**
- Welcome guests and complete check-ins and check-outs accurately using the hotel’s property management system.
- Complete nightly audit procedures, reconcile daily transactions, verify charges and payments, and prepare required reports.
- Review guest accounts for billing discrepancies, outstanding balances, and required payment authorizations.
- Answer phone calls, assist with reservations, and respond promptly to guest inquiries and requests.
- Provide information about hotel amenities, services, policies, and local attractions.
- Address guest complaints professionally and communicate unresolved concerns to management.
- Convert reservation inquiries into bookings and identify appropriate opportunities to increase room revenue.
- Set up the breakfast area before service, including arranging food, beverages, supplies, and equipment according to hotel standards.
- Complete assigned cleaning duties in the lobby, breakfast area, front desk, and other designated common areas.
- Follow hotel cleanliness, sanitation, and food handling procedures.
- Monitor overnight activity and follow hotel security and emergency procedures.
- Document important shift activity and communicate outstanding issues to the incoming team.
As the hotel’s overnight guest representative, you will help guests feel welcome while ensuring accurate daily transactions and preparing the hotel for the morning.
**Schedule:** This is an overnight position. Shifts may include weekends and holidays based on hotel needs.
Principals only. Recruiters, please don't contact this job poster.