We’re looking for a dependable, outgoing Call Center Representative to help turn customer inquiries into scheduled consultations. This position involves answering incoming calls, following up with leads, promoting showroom visits and current promotions, and keeping appointment information accurate.
The ideal candidate communicates clearly, enjoys talking with customers, and stays organized in a fast-paced environment.
Responsibilities
Make outbound calls and respond to incoming customer calls and emails professionally.
Contact new emailed leads within 60 seconds of receipt.
Complete a minimum of 20 phone calls per hour and schedule at least four appointments per shift.
Enter appointments accurately into the CRM and email calendar invitations to the manager.
Begin each shift by confirming appointments scheduled for the next one to two days.
Verify customer addresses, email addresses, and the availability of all required decision makers.
Reschedule consultations when required decision makers cannot attend.
Share current Specials/promotions.
Handle call transfers, messages, callbacks, and customer concerns courteously.
Maintain accurate customer records and follow company call procedures.
Assist with training new call center employees as needed.
Qualifications
Strong telephone etiquette and clear verbal and written communication.
Effective listening skills and the ability to build rapport with customers.
Strong organization, attention to detail, and time management.
Ability to remain calm and professional with frustrated or upset callers.
Comfortable using email, calendars, and CRM software.
Ability to meet call volume and appointment goals.
Flexibility to work assigned shifts based on business needs.
Previous customer service, call center, or appointment-setting experience preferred.
Compensation and Incentives
In addition to $17 per hour, you can earn:
$5 each for the first and second appointments scheduled per day.
$8 for the third appointment scheduled per day.
$10 each for the fourth and each additional appointment scheduled per day.
$50 for every net job sold, subject to the company’s incentive plan.
Apply Today
Send your resume and contact information to Nicholsaustin@stoneridgeoutdoor.com.
Phone # 804-929-4754
Principals only. Recruiters, please don't contact this job poster.