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General Manager (Armonk)
Air Culinaire Worldwide
compensation:
$85,000 to 95,000 plus bonus
employment type:
full-time
experience level:
mid level
job title:
General Manager
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Air Culinaire Worldwide
Looking for Strong customer service focused and hospitality driven leader for Premier Inflight Catering Company? Air Culinaire Worldwide is seeking talented experienced passionate people who love food, be part of a team, and making customers happy.
Job Purpose:
The General Manager is responsible for the supporting direction and delegation of duties, direction, and performance
results between the directives of the Regional Director (RD) and the operations team. The facilitates and in a hands-on
manner, directs and coordinates the physical duties and orchestration of Air Culinaire activities and job functions in
support of his or her District Manager. The GM conducts these duties and initiatives in a manner that’s aligned and
compliant with company policy and procedures and verifies his markets qualitative and financial P&L performance and
scheduled profitability. The GM will drive all performance and efficiency standards within the market and assist the RD
and his/her team in achieving the company’s mission and operational goals.
The GM will also be directly accountable for the execution of local sales and promotional efforts, client engagement,
personal relationships, and outstanding customer service and client loyalty performance standards. The GM will actively
participate in promotional activities and client facing relationship building efforts that result in enhancements to
revenue, quality, world-class Guest Service, and employee/customer relations.
Responsibilities and Associated Duties:
Under the direction of the District Manager, the General Manager will be responsible for managing the quality of work
performance of the team while supporting global communications, operations standards and delivery of business
functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of
Air Culinaire; this includes assurance of performance standards, product specifications, accuracy, training and upholding
the culinary expertise required in all kitchens. ACW is utilizing Shipday for all its logistical information. All employees
who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include
delivery photo at point of delivery and the name of the recipient at point of delivery. The GM will support the District
Manager, and Director of Operations and Sales team to consistently communicate, report, collaborate and adhere to
procedures to deliver exceptional guest experiences to every client within the Air Culinaire system.
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General Manager Job Description-Rev 04/23/2015
Measures of Success:
- Sales & Service Goals- success will be measured using the “Local Sales Plan”, which are established by the Sales
team annually, just prior to the new Fiscal Year starting which include:
- Recruit new top performing team members as well as directing new Catering Revenue Streams and Aviation
Catering Clients – New Sales & Service Opportunities directly or through Catering Specialists & Sales team.
- Specific Job Responsibility Performance through communication, collaboration and attendance of all required
meetings, training sessions and succession planning initiatives
- Stellar Guest-Customer Service & Achieving Monthly Reports & Operational Success in Minimum Standard
Performance ratings.
- Integrity & Accountability in Service, Communication, Client Relations & Revenue Generation Performance
Metrics
- Entrepreneurial Spirit
- Teamwork & Team Building Commitment to consistently improve local operational performance & standards.
Knowledge, Experience and Skill Requirements:
• Responsible for supporting Regional Director operational directives kitchen accuracy, office administration,
personnel, local clients, facility, capital assets, government compliance and corporate requirements.
• Supports quality and execution of catering operation, supervises and trains staff, oversees the quality and
accuracy of preparation and service of food and concierge services.
• Responsible for supporting District Manager in operational execution of all culinary events, including regional
menu coordination, leads and creates plans for staff training, development, and approving payroll records.
• Supports District Manager, Payroll Department, HR & Finance in processing Payroll/Labor, scheduling,
performance reviews, training, hiring, discipline and all related paperwork on time and accurately.
• Responsible for supporting District Manager in maximizing the kitchen’s financial performance in accordance
with all established quality performance standards, corporate guidelines, and budgets.
• Responsible for managing kitchen adherence to execute corporate guidelines in maintaining operations,
HACCP/food safety & premium quality, customer communication, relations, satisfaction, and timely delivery.
• Assists RD in local sales promotions, client relationship visits, communicating and recording- reporting inventory,
and all local purchasing and receiving policies and procedures.
• Manages cleaning and maintenance of all company assets and arranges for repairs, contracts, and other
services.
• Supports District Manager in Investigating and resolving food and service-related complaints and Process Events
• Manages the HACCP, health and safety regulations standards required in their market.
• Assists District Manager in communicating, implementing, and enforcing corporate policies and procedures.
• Supports District Manager in Sales & Marketing initiatives as directed by the Company.
• Supports District Manager in communicating and maintaining client relationships with local client base.
• Directly manages and enforces Air Culinaire’s Standard Operating Procedure (SOP) as the primary operations
document during the course of business operations. The SOP contains specific procedures that provide
consistent service levels for clients, as well as provides internal communication/reporting timelines and
methods.
• Report timesheets, operations checklists, and operational performance reports for RD, for all personnel as
needed for operations and payroll purposes.
• Supports District Manager requirement to submit company & personal expense reports through Coupa weekly
per Air Culinaire personnel handbook.
• Manages and audits monthly vehicle maintenance log containing repair details and associated cost.
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General Manager Job Description-Rev 04/23/2015
• Supports District Manager in accurate communication and reporting of accounts payable weekly and review
accounts payable reports for accuracy.
• Supports District Manager to conduct monthly inventory for kitchen & locker products.
• Supports District Manager in supervising local Air Culinaire employees in strict compliance to the most recent Air
Culinaire Employee Handbook and in a manner consistent with Air Culinaire’s established goals and objectives.
• Perform other duties as assigned by Regional Director.
REQUIREMENTS
• Experience in managing staff members and client relationships in a business environment and exceptional
organizational skills.
• Excellent verbal and written communications skills.
• Must have a base knowledge of finance and accounting principles and Department of Health Regulations.
• Must demonstrate ability to schedule and manage labor and food cost within a budget.
• Must be able to manage fulfillment team and process as well as vehicle fleet, off-site employee management
and the expenses associated with this business component.
INDIVIDUAL/FAMILY HEALTH CARE BENEFITS
Medical
Dental
Vision
Company Paid Short/Long-Term Disability Insurance
Company Paid Basic Life Insurance
Pet Insurance
401K RETIREMENT PLAN
Company Match is 100% of the First 6% of Participant Contributions
PAID TIME OFF & EMPLOYEE INCENTIVE
The Total Annual Accrual of PTO Hours is 128
Floating Holidays
YEAR-ROUND EMPLOYMENT
Not a Seasonal Position
All Overtime Fully Paid
BONUS ELIGIBILITY
Quarterly Financial Performance Bonus
TRAVEL OPPORTUNITIES
26 Domestic and International Business Locations
All Expenses Paid for Business Related Travel
Only serious professional culinary candidates need to apply.
- Principals only. Recruiters, please don't contact this job poster.