Personal Wireless Communications Systems (PWCS) Lead

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Description

The Digital Sector at Leidos has a career opportunity for a Personal Wireless Communications Systems (PWCS) Lead in support of the Air Force National Capital Region (AFNCR) IT Services program.

Unleash Your Potential

The Leidos Digital Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions.

If this sounds like an environment where you can thrive, keep reading!

The AFNCR IT Services program provides comprehensive support services for information systems across the Department of the Air Force (DAF), including the United States Air Force (USAF), the United States Space Force (USSF), Headquarters Air Force (HAF), and Air Force District of Washington (AFDW), as well as other geographically separated units (GSUs) activities within the National Capital Region. The primary mission environment is centered at the Pentagon. Key functional areas include IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and the National Military Command Center (NMCC). The senior military leadership, civilian executives, and national defense missions supported demand that operations never fail, creating a fast-paced, high-tempo, and mission-critical environment.

Summary:

The PWCS Lead will supervise a small team of technicians responsible for lifecycle management, operations, maintenance, provisioning, and sustainment of enterprise personal wireless communications assets. In addition to commercial and enterprise wireless devices, the Lead will oversee the ordering, lifecycle management, and Tier-1 support for DoD Mobility Classified Capability (DMCC) devices, serving as a primary operational interface with the Defense Information Systems Agency (DISA). This role interfaces directly with government leadership, the 844th Communications Group, the 844th Communications Squadron, Unit Resource Advisors (URAs), and mission partners to ensure continuous, reliable, and secure wireless communications across the AFNCR.

Primary Responsibilities:

Team Leadership & Operational Oversight:

• Supervise and mentor a small, agile team of wireless technicians, assigning daily operational tasks, coordinating workflow, and ensuring high-quality, SLA-compliant service delivery across all supported sites.

DMCC Program Oversight & Tier-1 Support:

• Lead Tier-1 troubleshooting and user support for DoD Mobility Classified Capability (DMCC) devices
• Oversee and execute DMCC device requisitioning, package kitting, subscription changes, and lifecycle ordering via the DISA Storefront ordering portal.
• Serve as the team's primary liaison to DISA, coordinating with the DISA Global Service Desk and utilizing the DISA DOD Mobility Service Portal for escalations, provisioning, and policy administration.

PWCS Asset Management:

• Oversee the cradle-to-grave lifecycle management of PWCS equipment, including wireless transceivers, paging systems, cellular endpoints, base stations, specialized wireless devices, and ancillary equipment.

Programming & Provisioning:

• Direct and perform device provisioning, firmware updates, encryption configuration, profile management, and wireless parameter loading across supported personal wireless platforms.

Spectrum & Compliance Coordination:

• Coordinate with installation spectrum managers, host base communications focal points (CFP), and AFNCR stakeholders to maintain spectrum compliance, authorizations, and adherence to Air Force directives (e.g., DAFMAN 17-1203) and DoD security policies.

Maintenance & Troubleshooting:

• Perform and oversee diagnostics, preventive maintenance inspections (PMIs), wireless connectivity testing, RF alignment, and hardware/software troubleshooting across wireless endpoints and infrastructure.

Accountability & Billing Support:

• Maintain strict property accountability and inventory control records (e.g., DPAS or government-designated systems). Assist government URAs with billing reconciliation, device requisitioning, recurring infrastructure fees, and lifecycle refresh planning.

Reporting & Stakeholder Engagement:

• Provide regular updates to program management and military stakeholders regarding operational readiness, outage escalations, project milestones, and Contract Data Requirements Lists (CDRLs).

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field with 4+ years of relevant IT end-user support experience; OR Master’s Degree with 2+ years of relevant IT end-user support experience additional years of experience will be accepted in lieu of a degree.
• Leadership Experience: At least 1–2 years of experience leading, supervising, or mentoring technical personnel in a fast-paced communications environment.
• Clearance: Active DoD Secret security clearance.
• Certification: Current CompTIA Security+ CE (or equivalent DoD 8140/8570.01-M IAT Level II certification).

Technical Proficiency:

• Proven experience configuring, provisioning, and troubleshooting enterprise wireless communication devices, endpoints, and supporting base equipment.
• Hands-on experience or familiarity with DoD classified mobility capabilities, specifically DMCC endpoint provisioning, secure access troubleshooting, or DISA Storefront order workflows.
• Solid understanding of wireless topology, RF principles, transmission lines, and antenna configurations.
• Experience handling secure communications equipment and device management tools.
• Service Management: Familiarity with enterprise ticketing systems such as ServiceNow, Remedy, or equivalent ITSM tools.
• Work Environment & Physical Demands:
• Physical Demands: Must be able to lift, move, unbox, and position IT equipment (monitors, desktops, docking stations, peripherals, and UPS units) weighing up to 40 lbs.
• Mobility: Must be capable of traversing Pentagon rings, corridors, and secure spaces on a daily basis to support customer requirements.
• Work Location: 100% onsite at the Pentagon, Arlington, VA, due to the classified and hands-on nature of the systems supported.

Preferred Qualifications:

• Prior experience submitting, managing, and tracking service requests and equipment orders through the DISA Storefront portal.
• In-depth knowledge of DMCC architecture, including Commercial Solutions for Classified (CSfC), Mobile Access Capability Package (MACP) standards, dual-tunnel VPNs, and Mobile Device Management (MDM) policy enforcement.
• Experience liaising directly with DISA service desks and mobility program managers.
• Prior military or contractor experience working within an Air Force Communications Squadron, Communications Focal Point (CFP), or military operations center.
• In-depth familiarity with Air Force PWCS policies and publications (e.g., DAFMAN 17-1203, AFI 17-210).
• Experience with property tracking in the Defense Property Accountability System (DPAS) or standard Air Force inventory tools.
• Experience supporting high-visibility missions within the National Capital Region (Pentagon, JBA, JBAB).
• Strong analytical, problem-solving, and verbal/written communication skills when coordinating with senior military officials and civilian leadership.

#AFNCR

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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