Job Description: Teller
Position Overview
The Teller is responsible for providing accurate, efficient, and compliant currency exchange and related financial services while delivering excellent customer service. This role plays a critical part in maintaining branch security, transaction integrity, and customer trust. The Teller supports daily branch operations and may act as the on-site manager when scheduled independently or when the Branch Manager is off.
Key Responsibilities
Customer Service & Transactions
Greet and assist customers with currency exchange and related services.
Deliver professional, courteous, and high-quality customer service at all times.
Process customer transactions accurately and efficiently in compliance with company policies and procedures.
Verify customer identification and ensure all required documentation is completed correctly.
Cash Handling & Accuracy
Balance tills at the beginning and end of each shift.
Maintain a balanced till and ensure all transactions are recorded accurately.
Research discrepancies (short/over) and provide timely, detailed explanations and resolutions.
Handle currency and financial instruments with a high degree of accuracy and security.
Compliance, Security & Risk Awareness
Follow all security procedures to protect against fraud, theft, and loss.
Identify and report suspicious activity in accordance with company policies and regulatory requirements.
Maintain confidentiality of customer and company information at all times.
Branch Operations & Support
Assist with branch opening and closing procedures as assigned.
Answer phone calls and general inquiries in a professional and courteous manner.
Refer customers to appropriate personnel for complex or escalated issues.
Maintain up-to-date knowledge of company products, services, and policies.
Collaborate with team members to achieve branch goals and enhance customer satisfaction.
Participate in required training and ongoing development programs.
Key Competencies & Qualifications
Strong customer service skills
Excellent communication and interpersonal skills
High level of integrity and trustworthiness
Attention to detail and accuracy
Team-oriented mindset
Cash handling experience
Strong numerical and analytical skills
Ability to work efficiently in a fast-paced environment
Basic computer proficiency
Data entry and reconciliation skills
Work Environment & Expectations
Fast-paced retail environment
Requires consistent attention to accuracy, compliance, and security
Reliable attendance and punctuality are essential
Principals only. Recruiters, please don't contact this job poster.