Summary/Objective
Basic duties are to greet guests in a warm and open manner as they arrive, quote wait times if necessary, seat guests, take reservations, take to-go orders in person and over the phone, and answer any guest inquiries. Hosts are the guests’ first point of contact in the restaurant and they are expected to provide exemplary customer service at all times.
Operations
Knows all table numbers, seat position points, and server sections
Works with other staff to ensure the dining room is clean and organized at all times. Is constantly pre-bussing, picking up trash from the floor, straightening tables and chairs, etc. as needed
Greets every guest right away with eye contact and a smile
Completes all opening, ongoing, and closing side work
Is timely in all aspects of service; the greeting, getting guests seated, and letting them know who their server will be
Accurately quotes wait times when there is a waitlist for tables and keeps guests updated and informed of progress
Must have in-depth knowledge of all menu items and potential allergens
Keeps the host stand neat and properly stocked with copies, menus, writing utensils, etc. before, during, and at the end of their shift
Inspects and cleans all menus and removes any paper menus from service that are stained or damaged
Performs restroom checks to make sure they are clean (no overflowing garbage cans) and stocked with paper towels, toilet paper, and soap
Keeps the table map updated with correct seat times
Assists with clearing tables as needed
Answer the phone promptly in a pleasant and informative manner
Ability to work in a fast paced restaurant environment.
Position Type/Expected Hours of Work
This may be a full time or part-time position. Employees may be asked to work, standing and walking, in a fast paced environment for up to 9 hours in a shift.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Other Qualifications
Must be at least 16 years of age
Must be able to communicate, write, and understand English
Must have strong cash handling skills and have the ability to operate a cash register and POS system
Must have a current Municipality of Anchorage Food Worker Card
Benefits
Medical, Dental, and Vision insurance
Flexible Spending Account (medical and childcare accounts available)
Accrued sick leave with pay, converts to PTO after 1 year
401(k) with employer matching up to 4%
Dining discounts at our sister restaurants (Snow City Cafe, Spenard Roadhouse, South Restaurant + Coffeehouse, Crush Bistro)
*Limited benefits available for jobs located at Crush Bistro, Muse x Crush, and PAC