Im a vibrant; responsible; computer savvy; quick learning; non smoker with no kids and open availability to become an asset to your company. Please review my resume and experience below and don't hesitate to reach out to me if you have a position matching my skillset. Remote is ideal but will consider in office/hybrid. Salary requirements are 55k and up. Negotiable.
Results-driven Administrative and Executive Support Professional with 10+ years of
experience providing support to executives, attorneys, business operations.
Demonstrating expertise in calendar management with meeting and event planning,
complex travel coordination, expense reporting, and office administration. Proven ability
to manage multiple priorities, maintain strict confidentiality, and improve operational
efficiency in fast-paced environments remotely.
PROFESSIONAL EXPERIENCE
Administrative Assistant - Angius & Terry (01/2019 – 11/2025) - Remote
• Managed calendars for multiple attorneys, prioritizing deadlines and meetings to
ensure accurate scheduling and execution of firm tasks.
• Processed monthly billing and expense reports using Concur ensuring
accuracy, compliance with company policy and timely submission for
reimbursement
• Maintained client and vendor communication and resolved issues
• Conducted case research, prepared and managed case files with documentation
throughout all stages of claims process.
• Traveled on-site and conducted field inspections, repair assessments, destructive
testing and client meetings.
• Handled high-volume inbound calls and inquiries
Administrative Assistant - EXL Legal PLLC (07/2013 – 12/2018)
• Managed front office operations and client intake processes to ensure effective
workflow and service delivery.
• Prepared legal pleadings, default documents and foreclosure filings via
electronic court filing (e-portal) systems.
• Coordinated USPS, FedEx, and UPS shipments for legal case documents, firm
correspondence and confidential
• records.
• Support attorneys with daily operations including correspondence, document
preparation and file management.
Customer Relations Specialist - Co-Ordinated Benefit Plans (09/2011 – 06/2013)
• Responded to 100+ daily customer inquiries regarding claims processing, benefits,
eligibility, coverage details and account updates
• Resolved claim discrepancies with providers
• Researched and resolved complex claim issues in accordance with policy and
regulatory requirements
• Delivered personalized customer support while handling high volume claim
inquiries across phone, email and digital platforms
Claims Specialist - Allstate Insurance Company (07/2003 – 07/2011)
• FNOL rep who processed a high-volume auto and property claims in a fast
past insurance environment while maintaining strict accuracy and service
standards.
• Handled escalated claim files from initiation through resolution while maintaining
compliance and service level expectations.
• Provided detailed guidance to policyholders regarding claims processing,
including documentation, requirements, timelines and resolution steps.
• Coordinated with adjusters and vendors to streamline claims resolution to drive
faster claim resolution
SKILLS
• Executive & administrative support
• Calendar & travel coordination
• Legal document preparation & case support
• Billing & expense processing (Concur)
• Records management & data entry
• Client & vendor relations
• Multi-line phone systems
• Remote operations & time management
• Project & workflow coordination
• Notary Public (Active through 2027)
EDUCATION
• High School Diploma - Gibbs High School, St. Petersburg, FL
• Business Management - Bachelors Degree - Eastern Gateway Community College
Online
Principals only. Recruiters, please don't contact this poster.