Same Day Water Heaters | Full-Time | Competitive Salary + Bonus Potential
Ready to lead a fast-paced team and make a direct impact on company growth?
Same Day Water Heaters is looking for an experienced Dispatch & Permitting Manager to oversee our Dispatch and Permitting departments. This role is responsible for leading a team, managing daily operations, improving efficiency, and ensuring an outstanding customer experience.
What You'll Do:
Lead, coach, and develop Dispatchers and Permit Specialists
Manage technician scheduling, dispatching, and job assignments
Oversee permit processing, inspections, and compliance requirements
Monitor team performance, productivity, and key operational metrics
Resolve customer, technician, and operational escalations
Create and improve procedures, workflows, and departmental processes
Work closely with Operations, Call Center, and Field teams
Prepare reports and provide updates to leadership
Drive continuous improvement and support company growth
What We're Looking For:
Previous management or supervisory experience required
3+ years of experience in dispatching, permitting, operations, customer service, or related fields
Experience in plumbing, HVAC, construction, restoration, or home services preferred
Strong leadership and team development skills
Excellent communication and problem-solving abilities
Ability to thrive in a fast-paced environment and manage multiple priorities
Proficiency in Microsoft Office, including Excel
Why Join Same Day Water Heaters?
✅ Competitive Salary
✅ Performance-Based Bonus Opportunities
✅ Medical, Dental, Vision & Life Insurance
✅ Paid Time Off (PTO)
✅ Career Growth & Advancement Opportunities
✅ Team-Oriented and Supportive Culture
We're looking for someone who:
Leads by example
Takes initiative and solves problems
Holds themselves and their team accountable
Stays organized and focused under pressure
Motivates others and builds strong teams
Continuously looks for ways to improve processes and results
If you're an experienced leader who enjoys problem-solving, operations management, and team development, we'd love to hear from you.
Apply today by emailing your resume to Xundra at xundraw@samedaywh.com and reference the Dispatch & Permitting Manager role.
Principals only. Recruiters, please don't contact this job poster.