best of craigslist > washington, DC > Open letter to Starbucks customers:
Originally Posted: 2005-01-05 2:54pm

Open letter to Starbucks customers:

Hi there loyal Starbucks customers!! It’s me, your favorite barista. As a longtime Starbucks partner I’ve had many opportunities to observe customer behavior; while I will say that the majority of you are nice and friendly and know what you want before you get to the counter, there are a few of you who apparently have no idea of how to conduct yourselves. For you, I have compiled this list.

1) We have a system at Starbucks, one people paid much more than me have developed and replicated in each one of our 35,000 stores. I know that you are probably a world-famous efficiency engineer and know a dozen different ways we could be doing things better here, but honestly we don’t give a shit. Wait your turn and you will get your drink. Things might go a little faster if you would encourage the people in front of you to talk less and think more.

2) Yes, I have a college degree. No, I’m not happy about using my $120,000 education to serve coffee to dipshits like you, but it pays the bills. One day I hope to say goodbye to all of this and join the real world but until then, would you like a pound of coffee to get you through the weekend?

3) Despite our many cool displays and slick promos, we REALLY don’t like making Frappucinos. We secretly hate you and fantasize about drinking your blood when you order one. In fact, it’s enough to ruin my whole day when I see a pack of giggling teeny-boppers bounce in because I know they will take 10 minutes to decide what they want and then all order Frappucinos. And despite what your friends may tell you, it’s not ok to have one when you’re on a diet – even without the whipped cream. They are made of sugar and fat and 4-syllable chemical compounds; they’re actually really disgusting when you know what's inside them – how does evaporated milk product sound to you? And after I’ve made approximately 900 of them on a Saturday I’m not particularly anxious to mix up a fresh batch for the next day. You should see what frapp mix looks like after it’s sat out for a few days.

4) You may think that you can see everything we are doing behind the bar, but you can’t. Trust me. You heckle at your own risk. If you think we take too long and charge too much, there’s a 7-11 right on the corner that makes coffee too. I bet their half-caf quad grande 6-pump vanilla soy 140-degree latte is as good as mine. Asshole.

5) When your drink takes as long to say as it does to make (see above) it’s nice to leave a tip. It’s not our fault you order a six-dollar drink and we work hard. Judging by the car you drive you could afford a little generosity.

6) I am aware that I work for a soulless corporation that puts independent coffee shops out of business. I’m sorry that you don’t like that. Maybe if the über-hip one down the street paid $9 an hour plus benefits I might work there too. What the hell are you doing here anyway? Can’t you get kicked out of your vegan co-op for that?

7) If your toddler suffered from an extreme allergy to dairy that caused him/her to projectile vomit, explosively defecate, break out in hives etc. would you really trust the tattooed, pierced 20-something behind the counter to sterilize everything before steaming your soy milk to exactly 96 degrees? Yeah, I wouldn’t either. Maybe you should consider bringing a bottle. Or tipping occasionally.

8) And finally – don’t feel special that we remember your name/drink. We do that for everyone. And this privilege can be revoked at any time for bad conduct in our store. If you piss me off I will purposefully forget everything about you for as long as it takes to teach you some manners. We control your daily intake of caffeine. Do not fuck with us.


Your Starbucks barista
Store #7**7

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